Thanks for all your responses to our customer feedback cards (See newsletter 9). Here are a few snippets from
the many we have received. They are all 100% genuine and the full originals are all available at the shop.
Please just ask at reception if you wish to see them.

"T always looks great after his visits. If I could afford it I would have him done on a weekly basis! - You're brilliant. I really wouldn't even consider anywhere else. Well done" J

"I am always very happy with the way you groom N and also the helpfulness and friendly attitude of all at A-Z" T F

"M, my Newfoundland, and his owner, are very pleased with his new haircut. Nothing to complain about - staff very friendly and every care taken handling and looking after him during treatment" M S

"Thank you Emma and "Team". F H is perfect!! (In the grooming sense)

"We were very happy with your service and pricing. We have left your cards in many places in the hope that you will get more satisfied customers. Many thanks" S D-L

"D B looked great with his tidy and bath. Thank you" A D

"As usual a great job. M looks fantastic. Many thanks for your absolute care of my dog" J B

"Hi Everyone. Thanks for taking care of L - her coat was lovely and she looked gorgeous. Thanks" R S

"Thank you once again for making Y so lovely and comfortable, especially in this heat!" Annon

"You did really well! I always look and smell gorgeous when I leave you and my Mum is happy to leave me in your care. Love and licks" H

"M S, Irish Wolfhound: I was most grateful she was fitted in at short notice. Returned beautifully groomed. Thank you" P V S

"B and K would like to thank you very much for their pamper morning. They loved it and they've never looked better. Many thanks" J M

"Thank you so much, K looks amazing, we really appreciate the great job you've done. She will definitely be visiting you again. Thanks again" No. 14

"Dear All at A-Z, Just a line to thank you all for the excellent care and shampoos and other treatments in respect of S. It's a pleasure to deal with you and know the dog is in such safe hands when she comes on her visits. Nothing seems too much trouble and you always go out of your way to fit her in when needed. A big thank you to you all. Kind regards" L C & S

"Dear A-Z, I am delighted with C's grooming - she looks half her age and is far more comfortable. With best wishes" M M

"Thank you for the pampering you gave me on monday. I now look very nice and smart. Bow wow" Z D

"T had his second clip with you yesterday. As you know; we were very pleased with the result last time and did not think that it could be bettered - we were wrong! You clipped him slightly shorter this time - now he is the smartest looking dog ever (we know we are a bit biased!), he looks and feels so good. Thank you so much again and a special thanks to Hayley who we're told had clipped him; we know he's a bit of a challenge (!) although very loving too. See you in August! J & M M

"Thank you, an excellent job on S, the black Cocker Spaniel from Bethersden - he was very wooley and dusty - now is smart and clean" H B

"S looked really good and feels, I'm sure, a new dog. She is more lively now without her Polar Bear coat. I will try to send her again in Oct / Nov. Thank you" M L

"N says thank you for making him look so smart. His teddy bear cut makes him look very hansome. We are very pleased with the new look" N and T T

"Brilliant as usual. P looks (and probably feels) very smart!. Thanks very much" Anon

"Big thank you from O and I for making him look so beautiful. I was very impressed with the even scissoring of his puppy coat and how well his ears, toes and face were cleaned up. We shall be back definitely" R W

"You set high standards for yourselves with S [Cat] and were maintained and even exceeded with S [other cat]. Well done and many thanks" D & L G

"We had our dog clipped this week and would just like to say that we are more than happy with the results. "A" J & B C

"Delighted with the whole result - the very kind, friendly and considerate treatment of both dog and owner is much appreciated, especially as B has problems with his skin and must be quite a challenge to anyone trimming him. I think he looks best ever. It's good to see you set , and keep, high standards - well done" Sincerely C G

"I am very pleased with your grooming of P & H. We will certainly be back again soon". Thank you" P R

"Our Setter W was groomed by you today. When we collected him we did not have the opportunity to fully appreciate his new appearance until we returned home. This is a note of thanks as we are delighted with his new "hair cut". It is by far the best he has looked post groom" P K [By email]

"We were very impressed with the service we received and B thoroughly enjoyed the experience. Thank you for the care and fuss - he will definitely be back" K L

"I am more than happy with your service. M does not like being groomed (certainly not by us) but she always comes back happy" Mrs B W

"Very pleased with the finished look. N looked very smart and had lots of compliments. Thank you" A B

"My Jack P is a very nervous dog and I was worried about her. Once again though both my dogs came out happy - which is a huge testament to all the staff. I am glad that I found such a caring place for W and P. Thank you"

"I was over the moon with the result. Everything that was promised was done and T & R look and smell fantastic. Thank you so much for everything" Miss G & J

"Always happy with the way you look after E. Thank you" C A C

"Brilliant as usaul. Very caring team" Mrs J S

"T enjoys her visits to you and comes back wonderfully clean and smelling gorgeous. Carry on the good work" A L

"L looked lovely after her day of pampering. Many thanks" R S

"This was S's first visit and we are very pleased at the result. We shall certainly use you for her future coiffure requirements and introduce our other cat to you shortly. Many thanks" D & L G

"Excellent. You did a great job on my matted cat and your staff were very patient with her despite the various wounds she inflicted upon them! Many thanks" I.R.V & DH

"We thought that Emma did very very well indeed with F [dog turned away from another groomers with behavioural problems]. Nobody could have been more patient and kind with him. So thank you very much indeed. We will be back!" F, J & B H.

"Very happy with arrangements - staff seemed interested in my pet which is important - + was checked over as well as having his makeover. Thank you". J R for T

"Am very happy with service provided - nail clipping of a Lurcher and Greyhohound, which is quite tricky - black claws hiding the quick!" Nice smooth finish - no jagged edges to catch in the furniture! Happy to recommend you" D W & J B

"I was so pleased with how N came out after his hair cut. Everyone at A-Z is so nice. I would always recommend you to my friends. Thank you" T F

"Did a fab job with my dog T - like a puppy again! Thank you" Anon

"We have always clipped our own dogs but when we got our T 7 weeks ago, his coat was quite different from anything else we've experienced before. So we decided to get him professionally clipped as we thought we could probably not do him justice ourselves. We brought him to you on a recommendation by a neighbour and we're glad that we did! Everyone was so kind and caring and listened to us patiently. When we collected T we were gobsmacked! We were amazed how brilliant he looked, so smart and tidy. And we know you probably experienced some growls and baring of teeth issues! He looks and feels so much better and with no stress, worry and backache to ourselves! You can guarantee that we will be back (sorry!). The fact that he wanted to come back with you rather than home with us, is a good sign that he rather enjoyed himself! See you again." J & M M

"A very satisfied customer. Thanks" R M and B

"Y looked really beautiful, especially his face. He was very pleased that Emma had not lost her magic touch. Many thanks from all at 32"

"Lovely. A looked great and was as happy as always" S E

"I have to say that I am so impressed with the friendly, professional approach that you all have there! All the small details are taken care of and not forgotten, such as T-B's water and the fact that he doesn't like the dryer!! I am always pleased with the job that you do with them both. It is such a relief for me to know that they are in safe hands"
"Thank you again from Miss G and of course T-B and R!"

"Excellent. M looked better than he's looked for years" S S

"The A-Z team did a gorgeous job, transferring C from a ball of matted fluff to a cuddly Poodle. Thank you" Annon

"Thank you for giving R a lovely cut. You always do a great job. Best wishes" S K

"Second time to you and am extremely pleased" A & G S

"As always - a brilliant service. I am sure J is not your easiest client but he is always happy to come to you, and always looks and smells lovely. You are all so very friendly. Many thanks" S & J K

"Many thanks to you all - and of course thanks from S [Persian Cat] for a great job" R W

"All very satisfactory" P S R

"I delivered one haystack and one rag bag and collected 2 tri-coloured Cavaliers! Well done" A C

"Fantastic as always. O looks very smart and you have done a thorough job. Thank you" TA

"Very pleased. G looks good and happy although he did need to roll in the frosty garden to "improve" his scent!" S E

"H looks fabulous. Thank you so much for fitting him in today to help us out" Mrs B-V

"Always a great service given by the whole team at A-Z. Many thanks" L C

"Thank you so much for the fantastic job you did on M and D. They looked and smelled wonderful and looked like puppies again". N F"

A great service and, most importantly, you listen to what the owner wants! Thanks" S B (B)

"B and I are very happy with the service at A-Z. She came out yesterday looking and smelling lovely" R A

"Brilliant as usual. P is always much better after her 3 month "MOT". Thank you" A & T W

"I am very happy with the service provided and C always looks nice after her visit to you" M A

"We were very happy again with your service. B loves it and he looks great" Y W

“At last I’ve found G a decent hairdresser! I’m made up, he looks ab fab!! Staff were spot on and we were both made very welcome! Thanks!!” Ms F

"We are more than happy with M's treatment, also pleasant staff, always friendly". Mrs S

"I was very happy with the way you did young N." T F

"A & H always look great. Great buch of girls, excellent quality service. Thanks" K

"I'm very happy with the way you do my dog and I think D is happy too. She loves going there. Thanks so much" From D & O

"We were very pleased with the results on F, she looked great. Very friendly service - well done" J M

"You trimmed P, my Westie very well. I will certainly use you again and recommend you to my friends" J F

"Thank you so much for making S look so clean and beautiful. You did a wonderful job" M D

"Excellent service as usual and, as usual, both dogs (S & L) quite happy. Many thanks" B & J S

"The service is fantastic - keep the good work up. G always looks great when she leaves. The staff are always very friendly and
helpful" W P

"Very good service - very patient as M is a bit of a handful. He looks like a new dog - well he did until he went in the river again!" J A

"We are very happy with the way E has been looked after" C A C

"Well satisfied. Thank you" P V S

"Very good. We received a warm welcome and were pleased with the look of the trim" Mrs B. R & M

"Thank you for doing the two dogs O and S. Your girls do a fine job which is why I travel the distance I do" G & C"

Friendly staff. D comes home looking smart and very affectionate! Glad to receive a phone call when ready early. Generally very pleased with the set up" A.B.

"My dog always looks beautiful after his clip so I am more than happy with the expertise of your staff. They always give a friendly, efficient service. Many thanks" Mr V & T

"Very happy with service provided" A W

"We certainly would not contemplate taking him elsewhere" B. J & Y "D is always made welcome and is always happily greeted. He comes out looking and smelling lovely, until he can get back in the Hythe canal! Thanks to everyone". VH

"My two girls love coming to see you and they always look smart when I pick them up - so we are all happy!" Mrs A.C + H & A

"I am very happy with your service and treatment of B" R.K.

"Always happy with how you care for C. Thank you" P.A.

"Appointment arranged quickly. Customer care and animal care very satisfactory. Pleased with the appearance of T. Collection arrangements V good". P.S.

"You did a great job with S" M.L

"Your standard of care and service is first class. A pleasure for us and the dogs" C & H

"B, our wire hair dachshund, came back from his grooming session looking very smart. We are pleased that you were able to achieve the dachshund look. Many thanks" B & C. W

"Very pleased indeed, both boys looked lovely. Looking forward to the next pampering session. Many thanks" Mrs A. B + Mc

"We have never been anywhere else. You have always been very kind and helpful" M & D

"Friendly, obliging, courteous. Excellent service provided. Would highly recommend". Mrs R. S & C

"Excellent grooming. We'll be back" M.W.

"You provide a wonderful service. Polite, friendly and efficient. Keep up the good work". S.K. & J

"You always give a fantastic service. D always looks (and smells) lovely when she gets home". T & L. C

"Excellent! Could not be more pleased" H.B & S "T comes back looking very beautiful and smelling sweetly! She appears to enjoy her visits, which is a bonus. Thank you" A.L.

"M looked fantastic when I picked her up today. As usual a superb job" J B

"Z says thank you for the trim, etc, you gave him on Monday. He looks very smart and his coat is very soft" Mr & Mrs R.D.

"Always very helpful and friendly service". Mrs P and C.B. "Excellent" V.V & S

"I am always delighted to get H back with his "Hollywood" treatment - he always looks gorgeous! Well done" Mrs B.V.

"Always delighted with all aspects of service! 5 out of 5" S.F & L

"We are very happy with the level of service. Both dogs looked great" M.A.

"Z is very nervous and I was a bit concerned as to how he would cope but I needn't have worried, he too was a happy little dog. You are all doing a very good job and are very kind and caring. I would recommend A-Z to anyone". G

"You did a splendid job!" J F

"Always very happy with the service" P family inc. C.B. "Excellent service, friendly staff. From a very satisfied customer and her pet" Anon.

"My dog H always comes from his bath looking well groomed and more handsome than ever! He has some health problems but I know he is in very safe hands with all the staff. You are all wonderful at looking after nervous dogs and owners" K.T. "

You did very well. I was well pleased. A looked great. His friends all wanted to hug and kiss him. He smelt lovely. Many thanks J.S.

“Really pleased with our first visit. T, our Golden Retriever, was clipped extremely well. We will return and recommend. Staff very friendly”. Anon.